1,To ensure the packing is meet with moisture proof, rain proof, rust proof, corrosion proof and shockproof,and the logo is clear and accurate, so that the goods can reached safely and timely.
2,High quality and efficient technical service
(1)In order to better ensure the normal operation of the equipment, timely answers to questions raised by the user, to help users solve the problem.Our company set a Maintenance Center,responsible for equipment maintenance and technical consulting services. The maintenance center is responsible for providing technical advisory services to customers at any time.
(2)In order to better ensure the normal operation of the equipment, timely answers to questions raised by the user, to help users solve the problem.Our company set a Maintenance Center,responsible for equipment maintenance and technical consulting services. The maintenance center is responsible for providing technical advisory services to customers at any time.
(3)Our 24 hours service hotline is 400-112-8366，the telephone will answered by professional engineer,we guarantee the users can get help in time when using the equipment .
3, Free debugging and opening for users
The engineer is responsible for on-site equipment installation, commissioning, opening, testing.The supplier should provide test report to user,and leave with the consent of the user.
4,Our company set routing inspection as a general maintenance,we will inspect our machines every six months.Our routing inspection staff have technicians and designers.We accept user’s problems and suggestions, continuously improve the functions and quality of the hardware and software.
Our free warranty period is 12 months after the success of install. We bear the parts cost and business trip expense in the free warranty period(except for force majeure and man-made damage).
If customer in out of China,the user need to bear the freight and possible tariff.
6,Maintenance for life,benefit insurance
Our free warranty period is 12 months in the normal conditions(except for force majeure and man-made damage).Our company will continue to provide free service for life,if the customers need to replace parts,we only charge cost.
7, Establish user files, improve product qualit
Our Maintenance Center also responsible for receiving and collecting customer complaint information except provide technical consultation service. To ensure that the user's problems and requirements can be timely processing,and the results can be followed up. We also establish user files to record the product usage situation, provide the basis for product quality improvement in the future. We will continue to strive for excellence, to provide customers with the most satisfactory products and services.
8,Spare parts storage and supply
Our company have long-term storage of various types of equipment accessories.You can choose express delivery, China Railway Express, air transport, road transport and other modes of transport. Emergency accessories can be delivered to the user site within 24 hours.Foreign customers depending on the circumstances.
9,Technology upgrade services
Our company provides free software upgrades to users.If the users have special requirements, need to change the PLC program or computer program,we will do free services.